Terms and Conditions

TERMS & CONDITIONS

1. INTRODUCTION

1.1 This document is known as the ShopFarEast Rewards Programme Terms and Conditions.

1.2 This document sets out the Terms and Conditions of the ShopFarEast Rewards Programme provided by us.

1.3 These Terms and Conditions will apply to you (the Member) on and from the date you sign up for the ShopFarEast Rewards Programme. You must read these Terms and Conditions carefully before you participate in the ShopFarEast Rewards Programme. These Terms and Conditions contain important information, including exclusion of liability.

1.4 By signing up to the ShopFarEast Rewards Programme, you shall be deemed to have read, understood, and accepted these Terms and Conditions. These Terms and Conditions shall also apply in relation to any Personal Data provided by you to us in connection with the ShopFarEast Rewards Programme.

2. DEFINITIONS

In these Terms & Conditions:

Account means your account maintained by us stating the number of ShopFarEast Rewards points accumulated by you.

Dollar or $ means Singapore dollars.

Concierge/Information Counter means the concierge/information counter located at the following Malls: Orchard Central, Clarke Quay Central, Square 2 and West Coast Plaza.

Eligible Transaction is a transaction where you obtain a Receipt for a General Purchase or a Supermarket Purchase.

FEO Property means any property in any country developed, operated, managed and/or owned by any entity comprised in the Far East Organization stable of companies.

Far East Organization stable of companies means each and every company and entity in which the estate of the late Mr. Ng Teng Fong and/or Madam Tan Kim Choo and/or the children and/or grandchildren and/or future descendants or issues of the late Mr. Ng Teng Fong and/or any trust (discretionary or otherwise) where the majority of the beneficiaries of such trust comprise any of the aforesaid persons (directly and/or indirectly) hold (in aggregate) more than 50 per cent of the issued share capital or interest.

General Purchase means a purchase of goods and/or services from Qualified Retailers at a Mall but excludes Supermarket Purchases and Ineligible Transactions.

GST has the same meaning as ‘Goods and Services Tax’ as in the Goods and Services Tax Act.

Ineligible Transactions means any of the following purchases of goods or services from a Mall:

  • money currency exchange at money changer, bank, automatic teller machine or financial service institution;
  • lottery tickets;
  • tenant’s/retailer's/mall vouchers or voucher receipts;
  • tenant’s membership programme;
  • cashcard/stored value cards top-up receipts;
  • AXS/ SAM/ POPStation payments and bill payments;
  • online purchases (except for purchases made via the ShopFarEast Mobile Application);
  • push cart receipts and atrium events receipts (by non-Mall retailers);
  • deposit for General Purchase;
  • goods and/or services from a non-profit organization; and
  • instalment payments, payment done at offices, duplicated receipts, nets/ debit/ credit card transaction/charged slips.

Mall means shopping malls participating in the ShopFarEast Rewards Programme as determined by us from time to time in our sole and absolute discretion. Without prejudice to the foregoing, the current shopping malls participating in the ShopFarEast Rewards Programme are Orchard Central, Clarke Quay Central, Square 2, West Coast Plaza, Pacific Plaza, Far East Square, Icon Village, Riverside Point, Hougang 1, Greenwich V, HillV2, Junction 10 and Katong V.

Marcom Activities means marketing, promotional and communication activities regarding products, services, offers, promotions, activities and/or events marketed, promoted, advertised and/or made available by any entity comprised in the Far East Organization stable of companies and/or its business partners, including in relation to (i) the ShopFarEast Rewards Programme; (ii) any entity comprised in the Far East Organization stable of companies; and/or (iii) any FEO Property.

Member means a member of the ShopFarEast Rewards Programme who has signed on to, and participates in, the ShopFarEast Rewards Programme in accordance with these Terms and Conditions.

Membership means membership to the ShopFarEast Rewards Programme.

Personal Data means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access.

Points mean the points earned by you in accordance with these Terms and Conditions.

Programme Mobile Application means the ShopFarEast Rewards Programme smartphone application developed by us.

"Programme Promotions" means promotions, events and/or activities for or in relation to Members, the recruitment of Members and/or otherwise involving the gift, award or redemption of the ShopFarEast Rewards points, which are conducted from time to time by us, any other entity comprised in the Far East Organization stable of companies, our agents, our marketing partners, our business partners and/or our authorised service providers.

Programme Website means the website(s) or part thereof created by us in connection with the ShopFarEast Rewards Programme, as may be modified from time to time.

Promotions mean promotions, contests, competitions, lucky draws, games, events and/or activities.

Qualified Retailers means retailers in the Malls that are not excluded from the ShopFarEast Rewards Programme, as determined by us in our sole discretion.

Receipt means an original receipt showing a minimum spend of not less than $20 at a Qualified Retailer and which contains the following details:

a) receipt’s serial number or tax invoice number;

b) date of issue of the receipt;

c) the business name and business address of the Qualified Retailer (which must include the name of the Mall and the unit number of the shop occupied by the Qualified Retailer);

d) description of the General Purchase or Supermarket Purchase with the prices for each item or service; and

e) the total amount paid (minimum of $20.00).

Redemption means the redemption of ShopFarEast Rewards points by you for Rewards.

Rewards mean the Vouchers, goods and/or services redeemable by you in exchange for your ShopFarEast Rewards points.

ShopFarEast Rewards Points means:

a) 1 Point per $1 spent on a General Purchase; and

b) 1 Point per $3 spent on a Supermarket Purchase,

calculated on the nett amount (inclusive of GST and excluding discounts, usage of vouchers and/or redemption of points) spent and are rounded down to the nearest dollar, as varied from time to time by us.

ShopFarEast Rewards Programme means the program operated by us by which Members earn ShopFarEast Rewards points, subject to these Terms and Conditions.

Supermarket Purchase means a purchase of goods from a supermarket at a Mall but excludes Ineligible Transactions.

Terms and Conditions means these terms and conditions governing your Membership as amended or supplemented by us from time to time.

Vouchers mean the vouchers that form part of the Rewards, as determined by us from time to time.

We, us or our is a reference to Riverhub Pte Ltd or such other company or entity within the Far East Organization stable of companies which may be managing the ShopFarEast Rewards Programme from time to time.

We, us or our is a reference to the Member.

3. ELIGIBILITY & MEMBERSHIP

3.1 Subject to our sole discretion, eligible persons may obtain Membership by:

a) presenting your Singapore National Registration Identity Card, Employment Pass, Work Permit, Student Pass or Dependant Pass issued by the Singapore Government ("Identity Card"”) in person at a Concierge/Information Counter via the Programme Mobile Application or by such other means as determined by us from time to time in our sole discretion;

b) being at least 16 years old on the date that you sign up for the ShopFarEast Rewards Programme; and

c) having read, understood and agreed to these Terms and Conditions.

3.2 Each Member is only allowed to maintain one Membership account based on one account per Identity Card.

3.3 ShopFarEast Rewards points will not be awarded until these Terms and Conditions become binding on you.

3.4 As a condition of your membership and participation in the ShopFarEast Rewards Programme, you are required to provide us with current, accurate, truthful and complete information about yourself during the application and registration process and to keep your records with us current and up-to-date. You agree that you shall be solely responsible for all consequences of providing any inaccurate, incomplete and/or insufficient information. In the event that we determine or have reason to believe that the information which you have provided to us is not current, is inaccurate, or is incomplete in any way or that you have provided us with false or misleading registration information, we reserve the right to either suspend or terminate your Membership.

3.5 We may amend these Terms and Conditions from time to time in our sole discretion upon posting the amended version at the Programme Website. By your continued participation in the ShopFarEast Rewards Programme, you agree to be bound by these Terms and Conditions as amended from time to time.

4. SHOPFAREAST REWARDS POINTS

4.1 Subject to these Terms and Conditions, you may earn ShopFarEast Rewards points on each Eligible Transaction from Qualified Retailers in the Malls.

4.2 A Member may only earn up to a maximum of 1,000 ShopFarEast Rewards points per day regardless of the total amount spent. During the calendar month of the Member’s birthday, the Member can earn up to a maximum of 2,000 ShopFarEast Rewards points for the first Eligible Transaction made during the month of the Member’s birthday.

4.3 To be eligible to earn ShopFarEast Rewards points for an Eligible Transaction, you must submit your Receipt no later than one (1) day following your purchase via one of these channels: (a) personally present the Receipt and your Identity Card at the Concierge/Information Counter; or (b) upload a digital copy of your Receipt via the Programme Mobile Application; or (c) by such other means as determined by us from time to time in our sole discretion.

4.4 The criteria for Eligible Transactions and the number of ShopFarEast Rewards points that can be earned for Eligible Transactions shall be determined by us at our sole discretion and may vary as between Malls and as between Qualified Retailers in the Malls.

4.5 ShopFarEast Rewards points will:

a. not be credited into your Account until your Receipt is determined by us to be valid. We may reject any Receipt as being invalid at our sole discretion, and any such decisions by us shall be considered final, conclusive and binding upon you; and

b. if determined to be valid by us, will be allocated to your Account.

4.6 We may cancel and/or delete and/or otherwise deduct ShopFarEast Rewards points that have already been credited into your Account in our absolute discretion, including under the following circumstances:

a. ShopFarEast Rewards points claimed in breach of any of these Terms and Conditions;

b. ShopFarEast Rewards points suspected to be fraudulently obtained;

c. ShopFarEast Rewards points erroneously awarded due to system or computer glitches or any other reasons;

d. ShopFarEast Rewards points earned through any Ineligible Transaction, such as, but not limited to, those that has been cancelled, terminated, suspended, voided or refunded;

e. ShopFarEast Rewards points that have been credited to your Account which relate to an Eligible Transaction which has been cancelled, reversed, or which relate to a refunded amount.

4.7 We may delay crediting ShopFarEast Rewards points into your Account until we have verified to our satisfaction that:

a. the ShopFarEast Rewards points were not claimed in breach of any of these Terms and Conditions;

b. the ShopFarEast Rewards points were not fraudulently obtained;

c. the ShopFarEast Rewards points were not erroneously awarded due to system or computer glitches or any other reasons;

d. the ShopFarEast Rewards points were not earned through any Ineligible Transaction, such as, but not limited to, those that has been cancelled, terminated, suspended, voided or refunded;

e. the ShopFarEast Reward points that are claimed do not relate to an Eligible Transaction which has been cancelled, reversed, or which relate to a refunded amount.

4.8 ShopFarEast Rewards points accrued in your Account remain our property. ShopFarEast Rewards points do not entitle a Member to a vested right or interest and have no cash value. ShopFarEast Rewards points are not redeemable for cash and are not transferable or assignable for any reason or any purpose. ShopFarEast Rewards points are also not transferable between Accounts. The sale, auction (including online auction), barter, transfer or assignment of any accumulated ShopFarEast Rewards points is strictly prohibited, and any ShopFarEast Rewards points which we deem in our sole discretion to have been transferred, sold, auctioned, bartered or assigned in violation of these Terms and Conditions may be confiscated, deleted, removed and/or cancelled.

4.9 ShopFarEast Rewards points in your Account are voided and cancelled upon cancellation or termination of your Membership, howsoever caused. For the avoidance of doubt, you shall not be entitled to any compensation in respect of any ShopFarEast Rewards points which are voided or cancelled. There will be no compensation, encashment or refund whatsoever for unused ShopFarEast Rewards points.

4.10 You may check the number of ShopFarEast Rewards points that you have at the Concierge/Information Counter, via the Programme Mobile Application or via such other means as determined by us from time to time in our sole discretion.

4.11 Points can only be earned by individual Members for their own personal shopping. Points cannot be earned on purchases of commercial quantities of goods or services, or any purchases which are for a commercial purpose including the resale of goods, as determined by us. What will constitute a commercial quantity may depend on the type of product purchased. We may at our sole discretion review and adjust the allocation of ShopFarEast Rewards points at any time.

5. POINTS VALIDITY

5.1 ShopFarEast Rewards points credited at any time in a calendar year will expire on 31 December of that calendar year.

5.2 Upon expiry, Members are given an additional six months’ grace period to redeem their ShopFarEast Rewards points.

5.3 All unredeemed and/or unused ShopFarEast Rewards points as at 11.59 pm on 30 June of the following calendar year in which those ShopFarEast Rewards points were credited will be forfeited and there will be no compensation, encashment or refund whatsoever for unredeemed and/or unused ShopFarEast Rewards points.

5.4 We may without liability and from time to time, amend the validity and/or grace period of any of the ShopFarEast Rewards points at our sole discretion without notice to you.

6. REDEMPTION

6.1 Subject to these Terms and Conditions, Members can accumulate ShopFarEast Rewards points and redeem them for vouchers, products or services offered by ShopFarEast Rewards Programme during the ShopFarEast Rewards points validity period.

6.2 Redemption may only be made upon the verification of your identity in accordance with these Terms and Conditions.

6.3 Redemption may be made by you personally attending and presenting your Identity Card for identity verification at a Concierge Information Counter, or via any other means as determined by us from time to time in our absolute discretion.

6.4 Rewards items in the form of Vouchers are subject to the terms and conditions stipulated on the Voucher and/or on the reverse side of the Voucher and/or on any other media (including in mobile applications) in relation to the Vouchers (such as the terms and conditions relating to electronic vouchers on mobile applications) and may be valid for use at the Qualified Retailers and other retailers. 

6.5 The number of ShopFarEast Rewards points required for the Redemption of the respective Rewards and the list of Rewards shall be determined by us. For the avoidance of doubt, we may amend the number of ShopFarEast Rewards points required for Redemption of Rewards from time to time, and the list and type of Rewards may be varied and/or substituted by us from time to time, without prior notice to you.

6.6 Rewards are offered subject to their availability. No reservations for the Rewards are allowed.

6.7 Once a Redemption request is submitted, it cannot be amended, cancelled or withdrawn.

6.8 Lost, damaged or unused Vouchers after the expiry date shown on the Voucher shall be deemed null and void and will not be replaced. For the avoidance of doubt, there will not be any reinstatement of ShopFarEast Rewards points for lost or expired Vouchers. No request for extension of validity period of any Vouchers will be entertained.

6.9 Upon redemption of ShopFarEast Rewards points, the Member’s ShopFarEast Rewards points recorded in his/her Account will be debited and reduced by the corresponding number of ShopFarEast Rewards points.

6.10 To the maximum extent permitted under applicable law, we do not make any warranty or representation on any product or service offered as Rewards and do not accept any liability in respect of any such Rewards.

6.11 Any dispute arising from or relating to the goods or services received as Rewards shall be settled between you and the supplier of the Rewards. We shall not be liable for any claim arising from or relating to the Rewards and/or the Redemption process.

6.12 After Redemption, Rewards may not be exchanged for cash and/or ShopFarEast Rewards points and/or any other Reward or item. Refunds for and/or replacements of Rewards will not be entertained.

6.13 For more information on use of merchant voucher/ coupons, please refer to ShopFarEast Rewards General Terms & Conditions.

7. CHANGE OF PERSONAL PARTICULARS

You must promptly update us of any change in your personal particulars (including but not limited to a change in your home address and contact numbers) at the Concierge/Information Counters, or via such other means as determined by us from time to time in our sole discretion.

8. PERSONAL DATA

8.1 It is a continuing condition of your Membership as well as your access to and use of the Programme Website and/or Programme Mobile Application that you consent to the collection, use, disclosure and/or processing of your information, including your Personal Data, by us and all other persons and entities involved in the ShopFarEast Rewards Programme in relation to and/or for the purposes of the ShopFarEast Rewards Programme ("ShopFarEast Purposes""). Examples of your Personal Data which may be so collected, used, disclosed and/or processed for the ShopFarEast Purposes include the following:

a. your name, your identification number, your contact details (including telephone number and email address), credit card details, transaction details, images of Receipts and any other information relating to you which you have provided to us or any of our agents, business partners and/or authorised service providers in any forms you may have submitted to us or any of our agents, business partners and/or authorised service providers, or in other forms of interaction with you;

b. information about your usage of and interaction with the products and services under the ShopFarEast Rewards Programme, the Programme Website, and/or the Programme Mobile Application, including computer and connection information, device capability, bandwidth, statistics on page views, cookies, IP addresses, Membership details and traffic to and from Programme Website and/or Programme Mobile Application; and

c. photographs or audio-video or other recordings of you taken or made in connection with Programme Promotions.

8.2 In particular but without limiting the generality of Clause 8.1, you consent to us and all other persons and entities involved in the ShopFarEast Rewards Programme collecting, using, disclosing and/or processing your Personal Data for the following purposes in relation to and/or for the purposes of the ShopFarEast Rewards Programme:

a. verifying your identity for the purposes of processing your Membership application and maintaining and servicing your Account and Membership for the ShopFarEast Rewards Programme;

b. administering and managing the ShopFarEast Rewards Programme, your Account, and your transactions and interactions with us in connection therewith, and processing your ShopFarEast Rewards points accruals and Redemptions;

c. responding to your queries, requests, feedback and complaints;

d. sending you notifications as well as marketing and promotional messages under and in relation to the ShopFarEast Rewards Programme (including via voice calls, sms, fax or other modes of communication using any of your telephone numbers which any entity comprised in the Far East Organization stable of companies may have in its records from time to time), such as information, updates, advertisements, promotions (including without limitation discounts and special offers) and other communications in connection with:

(i) products, services, offers and promotions offered by us, any company or entity comprised in the Far East Organization stable of companies, our business partners, our marketing partners and/or third parties; and

(ii) programmes, events or activities conducted at any FEO Property or by us, any entity comprised in Far East Organization stable of companies, our business partners, our marketing partners and/or third parties;

e. conducting interviews, surveys and/or consumer or market related research so that we may provide you with better services and product offerings which may be of relevance to you  

f. carrying out profiling and statistical analysis to improve services provided to you;

g. informing you of changes and development to ShopFarEast Rewards Programme and/or our policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you;

h. administering and conducting Programme Promotions, including announcing the results of Programme Promotions, identifying and contacting the winners of the Programme Promotions, and publicising and conducting marketing in relation to Programme Promotions;

i. where you participate in Programme Promotions, collecting, using and disclosing the photographs or audio-video or other recordings of you taken or made in connection with Programme Promotions amongst the entities comprised in the Far East Organization stable of companies and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in the Far East Organization stable of companies, for use in any publicity and/or advertising campaigns related to Programme Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in the Far East Organization stable of companies, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings of you taken or made in connection with Programme Promotions shall vest solely and absolutely in the Far East Organization stable of companies without any compensation to you;

j. managing the infrastructure and business operations of the Far East Organization stable of companies in relation to the ShopFarEast Rewards Programme and complying with internal policies and procedures;

k. facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving any entity within the Far East Organization stable of companies that is managing the ShopFarEast Rewards Programme;

l. matching any Personal Data which relates to you for any of the purposes listed herein;

m. preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;

n. protecting and enforcing our contractual and legal rights and obligations;

o. compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and

p. processing your Personal Data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any of our marketing partners and/or authorised service providers. For the avoidance of doubt, all the purposes set out in Clauses 8.2(a) to (p) form part of the ShopFarEast Purposes.

8.3 In addition to Clauses 8.1 and 8.2, where you have specifically provided us with consent, you agree to the collection, use, disclosure and/or processing of your Personal Data by us, our agents, our marketing partners, our business partners, our authorised service providers and/or any entity comprised in the Far East Organization stable of companies for the following purposes:

a. communicating and providing services, products and benefits to you, including promotions, offers, advertisements offered by any entity comprised in the Far East Organization stable of companies and/or any FEO Property, and any promotions, programmes, events or activities conducted at any FEO Property or in relation to any entity comprised in the Far East Organization stable of companies;

b. matching your Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by us, any other entity comprised in the Far East Organization stable of companies , or any third party;

c. administering and conducting Promotions for or in relation to any entity comprised in the Far East Organization stable of companies and/or any FEO Property, including, announcing the results of these Promotions, identifying and contacting the winners, and publicising and conducting marketing related to these Promotions;

d. where you participate in Promotions, collecting, using and disclosing the photographs or audio-video or other recordings of you taken or made in connection with Promotions amongst the entities comprised in the Far East Organization stable of companies and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in the Far East Organization stable of companies, for use in any publicity and/or advertising campaigns related to Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in the Far East Organization stable of companies, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings of you taken or made in connection with Promotions shall vest solely and absolutely in the Far East Organization stable of companies without any compensation to you;

e. sending you details of products, services, special offers and rewards which are sent to customers of any entity comprised in the Far East Organization stable of companies and/or of any FEO Property, and/or sending you details of particular products and services which may be of interest to you;

f. conducting consumer and market related research, understanding and determining customer preferences and demographics for any entity comprised in the Far East Organization stable of companies to review, develop and/or improve products, services and Marcom Activities (including special offers and/or marketing programmes); and

g. informing you via mail, email, sms, fax, voice calls and all other means of communication (including via all and any of your Singapore telephone numbers which any entity comprised in the Far East Organization stable of companies may have in its records from time to time) about and/or in relation to Marcom Activities.

8.4 Whilst we will take reasonable steps to accurately record your Personal Data, we require that you provide accurate and complete Personal Data, and update such Personal Data with us from time to time.

8.5 If you wish to withdraw your consent to any use of your Personal Data as set out herein, or if you have any questions relating to your Personal Data, or if you would like to obtain access and make corrections to your Personal Data records, please contact our designated Data Protection Officer as follows: retaildpo@fareast.com.sg.

8.6 You acknowledge that if you choose to withdraw your consent for the collection, use, disclosure and/or processing of your Personal Data for ShopFarEast Purposes, we may not be able to continue providing you with the products and services under the ShopFarEast Rewards Programme or otherwise administer your Account. In such an event, we shall have the right to terminate your Membership. Such right shall be without prejudice to our rights and remedies against you in respect of any loss or damages arising from or in connection with such termination.

8.7 You agree that your consents granted herein do not supersede or replace any other consents which you may have previously granted to any entity comprised in the Far East Organization stable of companies in respect of your Personal Data, and are additional to any rights which any entity comprised in the Far East Organization stable of companies may have at law to collect, use, disclose and/or process your Personal Data. You also agree that any withdrawal of your consents in accordance with these Terms and Conditions will not affect any other consents which you may have provided to any entity comprised in the Far East Organization stable of companies in respect of your Personal Data and/or the use of your Singapore telephone number(s) for receiving marketing or promotional information or other advertising or messages.

8.8 We may in our sole discretion from time to time share aggregated, non-personally-identifiable information with third parties, such as advertisers, our marketing partners and/or our business partners, for use in marketing, promotional or other activities.

8.9 You acknowledge that in the course of the collection, use, processing and disclosure described above, relevant personal data may be transferred outside of Singapore.

9. MEMBER DATA

9.1 For the purposes of managing or administering the ShopFarEast Rewards Programme, we reserve all rights to request for any further information from the Member at any time during the Membership.

9.2 Far East may require acceptable proof in relation to any change of details of Member’s data, including Personal Data and any other personal particulars of the Member.

9.3 Each Membership may only be used by the Member to whom the Membership has been granted and the Member agrees and undertakes to provide us and the Qualified Retailers with proof of his/her identity on demand.

10. TERMINATION

10.1 We may, at its sole and absolute discretion and without any liability whatsoever, immediately change, terminate, bar, suspend or cancel the Membership and/or terminate any contract formed out of these Terms and Conditions or any other terms and conditions between the Member and us and/or impose additional terms and conditions on the usage of any Membership at any time with or without prior notice or cause.

10.2 If the Membership is suspended or terminated, or if the Member is barred from participating in the ShopFarEast Rewards Programme for whatever reason, we shall not be liable to the Member for whatever losses, damages or claims that may arise out of or in connection with the suspension, termination or barring.

10.3 Notwithstanding and without prejudice to the other terms of these Terms and Conditions, we are entitled at any time in our absolute discretion without liability to you, without notice and without giving any reason, to:

a. suspend or terminate your Membership entirely whether or not you are in default of these Terms and Conditions; and/or

b. refuse to allow you to participate in the ShopFarEast Rewards Programme; and/or

c. introduce, amend, restrict, suspend or terminate all or any of the benefits, services, facilities and privileges in respect of or in connection with your Membership.

10.4 You may terminate your participation in the ShopFarEast Rewards Programme at any time by giving us 30 days written notice to shop@fareast.com.sg.

Deleting the Programme Mobile Application will not terminate your Account. On receiving notification of termination from you, your Account will be recorded on our database as closed. You will cease to earn ShopFarEast Rewards points and Rewards.

10.5 If the Member withdraws his/her consent pursuant to the clause above and/or terminates his/her Membership at any time and for any reason, the remaining ShopFarEast Rewards points in your Account will be cancelled and no longer be available for use by the Member. Upon such termination, the Member’s Rewards Membership Account shall cease to be valid with immediate effect and the Member shall also immediately cease to be entitled to any other benefits and privileges under the ShopFarEast Rewards Programme.

11. EXCLUSION OF LIABILITY AND INDEMNITY

Notwithstanding any other terms or conditions in these Terms and Conditions, we shall not be liable to you for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or wilful default on the part of our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by you or by any other person in respect of or in connection with the ShopFarEast Rewards Programme, including without limitation, your Account, Membership, ShopFarEast Rewards Points, Rewards or Redemption and/or in connection with the collection, use, disclosure and/or processing of your Personal Data in accordance with these Terms and Conditions. You will release and discharge us from all claims in relation to the aforesaid loss, damage, inconvenience, embarrassment, cost and/or expense.

11.1 Notwithstanding any other terms or conditions in these Terms and Conditions, we shall not be liable to you for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or wilful default on the part of our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by you or by any other person in respect of or in connection with the ShopFarEast Rewards Programme, including without limitation, your Account, Membership, ShopFarEast Rewards points, Rewards or Redemption and/or in connection with the collection, use, disclosure and/or processing of your Personal Data in accordance with these Terms and Conditions. You will release and discharge us from all claims in relation to the aforesaid loss, damage, inconvenience, embarrassment, cost and/or expense.

11.2 Without prejudice to the generality of the foregoing and to the maximum extent permitted by applicable law, we shall also not be liable for any direct, incidental or consequential damage or loss suffered by you that may result from the collection, use, disclosure and/or processing of your Personal Data, including but not limited to any loss of, or any inability to retrieve, any Personal Data, howsoever caused, or any inaccuracy in the Personal Data presented, used or transmitted.

11.3 You shall indemnify us and keep us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to your misuse of the Membership and/or breach of any of these Terms and Conditions, including without limitation, if you commit any fraud or misrepresent any information supplied or to be supplied under these Terms and Conditions.

12 GENERAL

12.1 We may amend these Terms and Conditions from time to time in our sole discretion without notice to you.

12.2 Each of these Terms and Conditions is severable and distinct from one another and if at any time, any one or more of these Terms and Conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.

12.3 You agree to be bound by these Terms and Conditions and all other terms and conditions governing the use of such facilities, benefits or services in connection with your Membership, as the same may be amended or varied from time to time. If there is any conflict between these Terms and Conditions and any other terms and conditions, the former will prevail and apply and the latter will be deemed to be modified so far only as it is necessary to give effect to the provisions of these Terms and Conditions. Unless otherwise provided by these Terms and Conditions, nothing in these Terms and Conditions will affect the validity and enforceability of our rights or remedies under any other terms and conditions which will continue to apply.

12.4 The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).

12.5 You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the ShopFarEast Rewards Programme, your participation in the ShopFarEast Rewards Programme, any Points earned, Vouchers issued or any other transaction within the ShopFarEast Rewards Programme.

12.6 No failure on our part to exercise and no delay on our part in exercising any right or remedy under these Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by us of our rights or remedies in respect of any terms under these Terms and Conditions or any breach of these Terms and Conditions on your part must be in writing and may be given subject to such terms and conditions as we may deem fit and is effective only in the instance and for the purpose for which it is given.

12.7 Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.

12.8 The headings in these Terms and Conditions are inserted for ease of references only and shall not affect the construction of these Terms and Conditions.

12.9 These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. You hereby irrevocably submit to the jurisdiction of the courts of the Republic of Singapore.